Resume

Summary:

Information Technology Executive with 20 plus years of experience developing and executing IT strategies and programs. Demonstrated success in leadership, strategic planning, team building and project management, Managed teams of over 74 technology staff and annual budgets of over $14 million, highly successful in aligning IT with institutional goals to drive efficiencies, while reducing costs and risks. Expertise in: # Strategic Vision & Planning # Business Process Management (BPM) # Project Management Office # ERP & CRM # Technology Architecture & Integration # ITIL Service and Support # Systems Migrations/Transitions/Change Management # E-Commerce Applications # Web Application, Design & Development # Business Intelligence/Data Warehousing # # Service Oriented Architecture.

Education

The University of North Carolina at Chapel Hill
Degree Name: CGCIO Field Of StudyApplication of Public Technology – Chief Information Officers (CIO) Certification Program

 

Marlboro College
Master of Science, Computer Engineering; Internet Engineering, 1999 – 2000
Activities and Societies: MSIE

 

Western Carolina University
Bachelor of Science, Business Administration; Computer Information Systems, 1996 – 1999
Activities and Societies: CIS

 

Columbia High School, Maplewood NJ
High School, High School/Secondary Diplomas, and Certificates, 1980 – 1983
Activities and Societies: High School

 

Leon Lewis Jr

Experience

Associate Vice President of Information Technology/CIO at James Sprunt Community College

August 2016 – Present

  • Provided executive leadership as head of campus IT; led operational and strategic planning for all IT-services including Information Security, Application Technology (including academic and administrative systems), and Infrastructure Technology Services (including network services, telecommunications, and help desk).

Director of ITS Enterprise Information Systems at South Piedmont Community College

July 2014 – July 2016

  • Project lead for new application software migration.
  • Coordinate, manage and support administrative applications projects.
  • Advise senior management on standards and directions.
  • Serve as an escalation point for our clients
  • Resolve personnel matters in a professional and appropriate manner.
  • Set and maintain policies and ensure these policies are followed.
  • Supervise information technology personnel.
  • Identify and provide professional development training for IT staff.
  • Oversee the development of organizational standards pertaining to work procedures, systems security, data integrity, and communications policies
  • Provide weekly maintenance status reports to CIO including hours spent on maintenance, outstanding maintenance requests and completed maintenance requests.

Chair, School of information Technology at ITT Technical Institute

July 2010 – July 2014

  • Manage programs and instructional staff within the school of study at the Cary NC campus.
  • Ensure proper instruction and delivery of curricula, and ensures that the learning environment meets the curricula requirements.
  • Communicate performance expectations to instructional staff, monitors performance (including conducting classroom observations), analyzes key performance indicators, provides coaching and feedback, evaluates performance and recommends corrective actions. Facilitates faculty concern resolution.
  • Assist Dean in the creation of academic goals and objectives for the campuses’ Institutional Effectiveness Plan.
  • Develop and coach faculty in the achievement of goals and objectives.
  • Make recommendations to the Dean regarding the selection, retention, and assignment/ scheduling of faculty.
  • Assist the Dean in determining classroom equipment and instructional staffing needs.
  • Manage orientation, training and development of faculty.
  • Conduct regular faculty meetings to discuss policies and procedures. Monitors faculty to ensure compliance with policies and procedures.
  • Serve as curriculum resource for students and faculty.
  • Conduct regular curriculum meetings to inform faculty about new and revised curriculum, courseware, and teaching materials; solicits feedback regarding curriculum.
  • Provide feedback regarding curricula to appropriate curriculum committee. May serve as curriculum content contributor and/or reviewer. Participates in advisory committee and advisory board meetings.
  • Monitor student grades and attendance to ensure accuracy and compliance with policies and procedures.

 

Associate Vice President (CIO) at Emporia State University

June 2007 – May 2010

  • Responsible for the development and maintenance of the strategic and operational Information Services Plans.
  • Responsible for fiscal year budget development and management.
  • Responsible for IT vendor and contract management.
  • Responsible for ensuring alignment of Office of Information Services operational/project activities/goals/objectives and University objectives through governance and strategic planning engagement.
  • Full time in enrollment 7241, faculty and staff 531 Number of people supervise 33

 

Associate Chief Information Officer at North Carolina Central University

July 2006 – June 2007 (1 year)

  • Strategic planning, policy development, and operational design of the core administrative data programming, processes, and delivery for student, financial aid, human resources, and finance units.
  • Provide leadership, management, implementation, and assistance with evaluation for the University.
  • Manage architecture and data/information integration planning with an emphasis on the institution’s required administrative business processes and procedures.
  • Represent the Information Technology Services organization with key constituents of the University to determine multi-year direction and goals for department or university-wide information processing services.
  • Contribute to assuring that the Information Technology Services division programs, services and operations are appropriate, effective and efficient.
  • Oversee the development of organizational standards pertaining to work procedures, systems security, data integrity, and communications policies.
  • Work with hardware and software vendors and external technology sources to develop relationships and resources to keep abreast of changing technology.
  • Evaluate and assess on-the-job training, courses, or peripheral training opportunities that will meet the needs for improved employee development.
  • Represent the University in national, regional and other forums.
  • Develop financial models to enable exploration and implementation of information initiatives.
  • Oversee risk assessment for technological initiatives.
  • Oversee the process of obtaining quality control feedback for all technology organizations.
  • Oversee the prioritization process for all technology organizations.
  • Full time UG 6022, faculty and staff 723, Number of people supervise 74

 

Director of Operations at Fayetteville State University

December 2002 – July 2006 (3 years 8 months)

OPERATIONS
  • Plan, implement, evaluate and administer campus information technology infrastructure for networking, systems and operations, administrative computing, academic computing, web development and technology training for staff and faculty under the direction of the Chief Information Officer (CIO).
  • Maintain the IT budget 4.5 million dollars annually.
  • Resolve personnel matters in a professional and appropriate manner.
  • Set and maintain policies and ensure these policies are followed.
  • Supervise information technology personnel.
  • Identify and provide professional development training for IT staff.
  • Plan, implement, evaluate and administer campus information technology infrastructure for networking, systems and operations, administrative computing, academic computing, web development and technology training for staff and faculty under the direction of the Chief Information Officer (CIO).
  • Maintain the IT budget.
  • Resolve personnel matters in a professional and appropriate manner.
  • Set and maintain policies and ensure these policies are followed.
  • Supervise information technology personnel.
  • Identify and provide professional development training for IT staff.

 

Applications Services
  • Project lead for new application software migration.
  • Coordinate, manage and support administrative applications projects.
  • Advise senior management on standards and directions.
  • Serve as an escalation point for our clients.
  • Manage the development, implementation, and maintenance of SCT Plus applications systems and SCT Banner.
Client Services
  • Research and manage deployment of call tracking system.
  • Lead a team of technical professionals to ensure optimal use of resources while maintaining and improving performance.
  • Analyze Help Desk statistics and make recommendations for improving service level.
  • Ensure root causes of problems, which are identified and solved.
  • Provide remote end-user support to clients including trouble-shooting and proactive communication.
  • Manage performance, skills development, and certification of the Help Desk team.
  • Ensure customer inquiries received via phone, email, or in person are responded to and resolved in a timely manner to customer satisfaction.
  • Responsible for the implementation of improved procedures and/or enhanced diagnostic tools for team members to use.

 

Web Services
  • Coordinate, manage and support web development projects.
  • Receive, log and track web site maintenance requests.
  • Act as main point of contact for CIO and Faculty & Staff partners regarding status of maintenance tasks.
  • Responsible for project plans, timelines, deliverables and budget.
  • Provide weekly maintenance status reports to CIO including hours spent on maintenance, outstanding maintenance requests and completed maintenance requests.
Project management
  • SCT Banner ERP
  • Responsible for managing staff and budget.
  • Responsible for Data Warehousing, Data Modeling, Database Security, and OLAP.
  • Project documenting and procedures for Banner 6.1 implementation.
  • Training and Staff Development
  • Assist in the orientation of new staff continuing with staff motivation and development.
  • Increase effectiveness and efficiency of service by developing and better utilization of talents, abilities and potential of employees.
  • Help employees develop their knowledge, skills and abilities so that they might become better qualified to perform the duties of their present jobs and advance to more responsible positions.
  • Provide development for managers and supervisors capable of organizing and developing effective management systems for the accomplishment of the goals and objectives of the University.
  • Full time in enrollment 4260, faculty and staff 540, Number of people supervise 34

COMPUTING CONSULTANT IV at NC School Science and Mathematics

June 2000 – December 2002 (2 years 7 months)

  • Responsible for the management, implementation and development of web based database applications and queries using HTML, Cold Fusion, JSP, Visual Basic, and MS SQL Server 2000.
  • Responsible for implementation, supervision and evaluation of major programs for the NOW project (Federally funded grant for the implementation of technology in rural North Carolina).
  • Provide technical expertise, programming and support for the NOW project that relies on Internet and intranet (Education Future Center) databases.
  • Prepare and run queries from databases to extract data for statistical analysis.
  • Advise staff on issues concerning technical support, computer integration, and software development.
  • Research, test, and implement applications and technologies relevant to the success of Education Future
  • Administration of an NT Network, network resource distribution and management, equipment installation, maintenance, and preparation of reports.
  • Provide tech support for video conferencing on the NC Information Highway using H.320 and H.323
  • Administrate Blackboard, ColdFusion 4.0, 5.0 and MX, SQL 7 & 2000, Imatrix, and Exchange 5.5 & 2000 servers.
  • Help set standards for XML implementation.
  • Full time in enrollment 300, faculty and staff 73 state wide, Number of people supervise 5

 

 

 

COMPUTING CONSULTANT I at North Carolina State University

May 1999 – June 2000 (1 year 2 months)

  • Design and create web-based applications and documentation to support the University.
  • Design and implement databases in ORACLE8i for web-based applications.
  • Implement hardware and software solutions for the day-to-day operations.

WEB DESIGNER at Western Carolina University

August 1996 – May 1999 (2 years 10 months)

  • Design and manage web site for the Office of Student Affairs.
  • Develop web based database applications and queries using Perl, CGI, and MySql forms to request financial aid documents.
  • Design and implement SQL Server databases for tracking information requests and mailing lists.

 

Skills & Expertise

Strategic Technology Planning, Project Collaboration, Policy/Procedure Development, System Improvements, Web Design, MIS, Web Applications, Strategic Planning, Administration, Budgeting, Team Building, Staff Development, Customer Relations, Change Management, Microsoft Office, Customer Service, Social Media, Access, Program Management. PowerPoint, Coaching, Team Leadership, Leadership Development, Business Analysis, HTML, Teaching, Excel, Higher Education, Organizational Development, Word, Planning, Social Networking, Process Improvement, Project Planning, Requirements Analysis, Non-profits, Negotiation, Business Strategy, Java, Web Development, MySQL, Linux, Public Speaking, Research, Problem Solving, System Administration, Budgets, Analysis, Microsoft Word